Duration of employment
FULLTIME
Industry
E-commerce
Job Location
Tầng 22, tòa nhà Flemington, 182 Lê Đại Hành, P.15, Q11, TP. HCM
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Position: Associate Customer Success Executive

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Position
Associate Customer Success Executive
About us
  • – Established in 2016, FireGroup Technology JSC is a tech company that specializes in web-app solutions for running the business on e-commerce platforms. FireGroup has now become the leading web-app provider, especially on both Shopify and AliExpress platforms.
  • – Our mission is to solve challenges & problems in the global E-commerce market by using technologies. We are looking for new members who dare to think big and grow bigger.
  • – Software as a service (SaaS) remains the largest market segment in the warp-speed digital transformation and is forecast to grow to $104.7 billion in 2020. FireApps would be honored to be a top-choice list of SaaS for the merchants on Shopify, the biggest e-commerce platform in the world, and we continuously keep expanding the line of products across multiple platforms along with all modern technology. Our mission is to become a leading SaaS solution provider with outstanding products that furnish and support customers in diverse industry sectors with best-in-class services.
Responsibilities
The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Product, Marketing, Development) to ensure that we are providing an amazing service experiences along with the great products for our customers. As a Associate Customer Success, you will report to the Customer Success Leader and will support the adoption, retention and growth of our customer base.
  • – Along with the Customer Success Leader, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
  • – Be the customer’s first point of contact. You are their advocate and champion and and work directly with our Product team to help improve our products (feature requests, improvements, bugs)
  • – You will help customers maximise the value with absolute knowledge of the products
  • – High levels of quality customer engagement ensuring they reach success as soon as possible
  • – A continuous approach to actively growing the community of customers
  • – Identify opportunities for growth and up-sell/cross-sell customers to higher plan/another product.
  • – Respond to support queries, provide answers and be the go-to guide
  • – Manage  Customer Relationship Management (CRM) and other platforms related to delivering customer success
  • – Monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
Requirements
  • – Good English communication skills both verbal and written
  • – An individual that is passionate and highly motivated to meet and exceed both personal and professional targets
  • – Meticulous in your approach whilst having the ability to prioritise workload ensuring the management of many tasks at once, with a calm and level headed approach
  • – Highly adaptable and quick to learn new information
  • – Strong listening skills and ability to understand others’ viewpoints
  • – Possess a strong work ethic and relentless attitude to achieve success
  • – High levels of tenacity and desire to go above and beyond
  • – Open to a culture of innovation, professional development and collaborating with others in a team
  • – Importantly, an honest and transparent attitude to work and others
  • – Educated to degree level or equivalent
Benefits
  • – Have opportunity to work with overseas clients
  • – Join the dynamic, young and friendly project team
  • – Attend project training before working with clients directly if need
  • – Have the stable career path
  • – Attractive salary, based on skill and experience – 13-month bonus program
  • – Regular technical & soft skill training
  • – Providing Free coffee, tea, candy.
  • – Happy events: kick off, birthday, Moon party
  • – Technical seminar in the company
  • – Support for all sports activities: Football, Yoga,..
  • – Yearly company trip
  • – Salary raises or bonus by work performance per 12 months
  • – All insurances according to Vietnamese Labor law
Contacts
Please send your CV to [email protected] or contact us via (028) 222-999-89. Thank you very much.