Job Location
Tầng 22, tòa nhà Flemington, 182 Lê Đại Hành, P.15, Q11, TP. HCM
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Position: Technical Support (HTML, CSS, JS)

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Technical Support (HTML, CSS, JS)
About Us
Google’s mobile page speed study shows that a site’s bounce rate gets worse for every second it takes a page to load. If a site makes $100,000 per day, a one-second improvement generates another $7,000 daily, and the opposite is true too. Online shoppers will never learn to be patient with slow pages. Our Swift Expert team helped hundreds of Shopify merchants to optimize their websites with faster load times and better site performance. If you enjoy solving page speed problems and building highly customer experiences, come join us!
Job Description
  • – Receive and handle customer technical requests through Support and Success team
  • – Be self-directed with an ownership mindset, completing work efficiently with minimal intervention from others
  • – Analyze and optimize components for maximum performance across a vast array of web-capable devices and browsers
  • – Direct requests and unresolved issues to Senior Web Developer team and follow-up until issues have been resolved completely
  • – Contribute to building technical documents to help Support/Succes team to answer more customer basic queries
  • – Prepare and distribute activity reports
  • – Provide feedback on the existing techniques and deliver training to new comers if needed
  • – Stay up to date on the latest technologies, incorporating changes that can enhance our optimizing speed techniques and quality
  • – Keep a pulse on user feedback that comes in, prioritize the best requests for our customers
  • – An enthusiastic, detail-oriented, and proactive person who works well in a fast-paced, dynamic team environment
  • – At least 6 month experience in coding (HTML5/CSS/JavaScript, etc.)
  • – Tech-savvy and eager to learn about technology products
  • – Knowledge of Content Management Systems such as Drupal and WordPress is a big plus
  • – Learn quickly e-commerce platforms  and knowledge, technical skills related to FireApps
  • – Have a growth mindset and be a proactive executor
  • – Ensure issues are resolved and shipped quickly
  • – Basic written and reading English skills to prepare reports
  • – Collect data, share solutions, and report issues to team and internal departments
  • – Have stress tolerance
  • – Be able to work during weekends and holidays
  • Featured benefits include:
    • – Have opportunity to work with overseas clients
    • – Join the dynamic, young and friendly project team
    • – Attend project training before working with clients directly if need
    • – Have the stable career path
    • – Attractive salary, based on skill and experience – 13 month bonus program
    • – Regular technical & soft skill training
    • – Happy events: kick off, birthday, Moon party
    • – Support for all sports activities: Football, Badminton, Zumba
    • – Yearly company trip, team building activities
    • – Salary raises or bonus by work performance per 12 months
    • – All insurances according to Vietnamese Labor law
  • – Please send your CV to: [email protected]
  • – Contact us at: (028) 22299989 for more information.