Duration of employment
FULLTIME
Industry
E-commerce
Job Location
Tầng 22, tòa nhà Flemington, 182 Lê Đại Hành, P.15, Q11, TP. HCM
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Date posted
19/07/2021

Position: Customer Success Executive

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Position
Customer Success Executive
About us
  • Established in 2016, FireGroup Technology JSC is a tech company that specializes in web-app solutions for running the business on e-commerce platforms. FireGroup has now become the leading web-app provider, especially on both Shopify and AliExpress platforms.
  • Our mission is to solve challenges & problems in the global E-commerce market by using technologies. We are looking for new members who dare to think big and grow bigger.
Description
The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Product, Marketing, Development) to ensure that we are providing an amazing service experiences along with the great products for our customers. As a Customer Success Executive, you will report to the Project Manager and will support the adoption, retention and growth of our customer base.
  • – You will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
  • – Be the customer’s first point of contact. You are their advocate and champion and and work directly with our Product team to help improve our products (feature requests, improvements, bugs)
  • – You will help customers maximise the value with absolute knowledge of the products
  • – High levels of quality customer engagement ensuring they reach success as soon as possible
  • – A continuous approach to actively growing the community of customers
  • – Identify opportunities for growth and up-sell/cross-sell customers to higher plan/another product.
  • – Respond to support queries, provide answers and be the go-to guide
  • – Management of Customer Relationship Management (CRM) and other platforms related to delivering customer success
  • – You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
 
Requirements
  • – Good English communication skills both verbal and written
  • – An individual that is passionate and highly motivated to meet and exceed both personal and professional targets
  • – Meticulous in your approach whilst having the ability to prioritise workload ensuring the management of many tasks at once, with a calm and level headed approach
  • – Highly adaptable and quick to learn new information
  • – Strong listening skills and ability to understand others’ viewpoints
  • – Possess a strong work ethic and relentless attitude to achieve success
  • – High levels of tenacity and desire to go above and beyond
  • – Open to a culture of innovation, professional development and collaborating with others in a team
  • – Importantly, an honest and transparent attitude to work and others
  • – Educated to degree level or equivalent
Benefits
  • – Have opportunity to work with overseas clients
  • – Join the dynamic, young and friendly project team
  • – Attend product training before working with clients directly
  • – Have the stable career path
  • – Attractive salary, based on skill and experience
  • – 13-month bonus program
  • – Additional bonus performance-based monthly in addition to 13-month bonus
  • – Regular technical & soft skill training
  • – Providing Free coffee, tea, candy.
  • – Happy events: kick off, birthday, Moon party
  • – Technical seminar in the company
  • – Support for all sports activities: Football, Yoga,..
  • – Yearly company trip
  • – Salary raises by work performance every January
  • – All insurances according to Vietnamese Labor law
Contacts
If you are interested in our positions, please feel free to contact Recruitment team via [email protected] or (+84)28 2229 9989