IT Helpdesk Technician
- – Established in 2016, FireGroup Technology JSC is a tech company that specializes in web-app solutions for running the business on e-commerce platforms. FireGroup has now become the leading web-app provider, especially on both Shopify and AliExpress platforms.
- – Our mission is to solve challenges & problems in the global E-commerce market by using technologies. We are looking for new members who dare to think big and grow bigger.
- – Daily follow up IT Helpdesk operation and administering and maintaining the system, backup, servers, and PCs.
- – Troubleshoot and resolve system and PCs related problems.
- – IT user’s support operation and other back-office applications
- – Help users install the necessary application for works.
- – IT general administration, administer and enhance the network infrastructure and systems, whenever possible.
- – Follow up and support End Users base on IT Policy and ensure all users comply with IT and network security policies. Suport:
- – Track and replace office supplies as necessary to avoid interruptions in standard front office procedures.
- – Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy.
- – Oversee the maintenance of office facilities, and equipment.
- – Have experience in an IT helpdesk role.
- – Have experience in Systems: VMware, AD, LDAP, DNS, DHCP, VPN, File Server, Mail system, Backup system, Camera…
- – Have experience of Servers, Network, VLAN, routers, switch is a PLUS.
- – Work-hard and can-do attitude.
- – Have the opportunity to work with overseas clients
- – Join the dynamic, young, and friendly project team
- – Attend project training before working with clients directly if need
- – Have the stable career path
- – Attractive salary, based on skill and experience – 13-month bonus program
- – Additional bonus performance-based bonus in addition to the 13-month bonus
- – Regular technical & soft skill training
- – Providing Free coffee, tea, candy.
- – Happy events: kick-off, birthday, Moon party
- – Technical seminar in the company
- – Support for all sports activities: Football, Yoga,..
- – Yearly company trip
- – Salary raises or bonus by work performance per 12 months
- – All insurances according to Vietnamese Labor law