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Position: IT Helpdesk Technician

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IT Helpdesk Technician
About Us
  • – Established in 2016, FireGroup Technology JSC is a tech company that specializes in web-app solutions for running the business on e-commerce platforms. FireGroup has now become the leading web-app provider, especially on both Shopify and AliExpress platforms.
  • – Our mission is to solve challenges & problems in the global E-commerce market by using technologies. We are looking for new members who dare to think big and grow bigger.
Job Description
  • – Daily follow up IT Helpdesk operation and administering and maintaining the system, backup, servers, and PCs.
  • – Troubleshoot and resolve system and PCs related problems.
  • – IT user’s support operation and other back-office applications
  • – Help users install the necessary application for works.
  • – IT general administration, administer and enhance the network infrastructure and systems, whenever possible.
  • – Follow up and support End Users base on IT Policy and ensure all users comply with IT and network security policies. Suport:
  • – Track and replace office supplies as necessary to avoid interruptions in standard front office procedures.
  • – Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy.
  • – Oversee the maintenance of office facilities, and equipment.
  • – Have experience in an IT helpdesk role.
  • – Have experience in Systems: VMware, AD, LDAP, DNS, DHCP, VPN, File Server, Mail system, Backup system, Camera…
  • – Have experience of Servers, Network, VLAN, routers, switch is a PLUS.
  • – Work-hard and can-do attitude.
  • – Have the opportunity to work with overseas clients
  • – Join the dynamic, young, and friendly project team
  • – Attend project training before working with clients directly if need
  • – Have the stable career path
  • – Attractive salary, based on skill and experience – 13-month bonus program
  • – Additional bonus performance-based bonus in addition to the 13-month bonus
  • – Regular technical & soft skill training
  • – Providing Free coffee, tea, candy.
  • – Happy events: kick-off, birthday, Moon party
  • – Technical seminar in the company
  • – Support for all sports activities: Football, Yoga,..
  • – Yearly company trip
  • – Salary raises or bonus by work performance per 12 months
  • – All insurances according to Vietnamese Labor law
  • – Please send us your wonderful resume to [email protected]
  • – Should you need any further information, kindly please contact us via (+84)28 2229 9989
  • – Visit FireGroup’s website to know more about our life, culture: